Being Customer-Centric: Five Major AI and ML Trends for 2020

January 30, 2020

Artificial intelligence (AI) and Machine Learning (ML) are trendy expressions that almost everybody has heard nowadays. However, even individuals who aren’t acquainted with them experience these technologies consistently. Research shows that 77% of the devices that we now use have AI incorporated with them. From a flock of “smart” gadgets to Netflix proposals to products like Amazon’s Alexa and Google Home, AI is the power behind numerous cutting-edge innovative solaces that are currently now part of our everyday lives.

With the surge in demand and interest in these technologies, numerous new patterns are rising in this space. In case you’re a tech proficient or associated with innovation in some capacity, it’s exciting to perceive what’s next in the domain of AI and ML. Along these lines, we should explore.



Marc Andreessen broadly said that “Software is eating the world,” and nowadays it appears as though every company is turning into a software organization at its core. The year 2020 will, obviously, achieve new patterns in innovation, and the inability to adjust implies increased technology debt for enterprises. This debt will, in the end, must be reimbursed with compound interest. Thusly, as opposed to development in tech adoption this year, we may hope to see a move in tech spending. Enterprise budgets will keep on moving from IT to the business side of the house, with undeniably all the more funding for activities that increase income as business value replaces speed as the most important DevOps metric.

The focal point of software development and data tech spending will be on the implementation of Artificial Intelligence. One of the significant topics of 2020 will be the automation of existing technologies. Artificial intelligence-based products like Tamr, Paxata and Informatica CLAIRE that consequently identify and fix outlier values, duplicate records and other flaws, will keep on picking up acknowledgment as the best way to cope with purifying Big Data and keeping up quality at scale.


Conversational AI

Conversational AI is turning into a fundamental piece of business practice across industries. More organizations are embracing the advantages chatbots bring to customer support, sales, and marketing. Despite the fact that chatbots are turning into an “unquestionable requirement have” resource for leading organizations, their performance is still extremely distant from humans. The objective of many research papers exhibited in the most recent year was to improve the system’s capacity to comprehend complex relationships introduced during the discussion by better utilizing the conversation history and context.

Many research teams are addressing the assorted variety of machine-produced responses. Right now, real-world chatbots generally create exhausting and tedious responses. A year ago, a few decent research papers were introduced targeting at generating diverse and yet relevant responses.

Emotion recognition is viewed as a significant element for open-domain chatbots. In this manner, analysts are researching the most ideal approaches to consolidate empathy into dialogue frameworks. The accomplishments in this research area are as yet unobtrusive yet impressive advancement in emotion recognition can fundamentally support the performance and popularity of social bots and furthermore increment the utilization of chatbots in psychotherapy.


Faster Computing Power

Artificial intelligence analysts are just toward the start of understanding the power of artificial neural networks and how to configure them. This implies in the coming year, algorithmic breakthroughs will keep on coming at an incredible pace with practically daily developments and new problem-solving systems. Artificial intelligence can address a wide scope of difficult issues that require discovering insights and making decisions. Yet, without the ability to comprehend a machine’s suggestion, people will think that it’s hard to believe that proposal. Along these lines, anticipate continued progress in improving the transparency and explainability of AI algorithms.

Artificial intelligence computing power at the edge will improve in the coming year. Established enterprises like Intel and Nvidia, as well as new startups like Hailo, are attempting to give modest and fast neural network processing through custom hardware chips. As the business discovers that it needs more and faster computing power to run Machine Learning algorithms progressively, more establishments will create hardware fit for data sources along the edge.


Computer Vision

During most years, computer vision (CV) systems have revolutionized whole industries and business functions with applications in healthcare, security, transportation, retail, banking, agriculture, and more. Recently introduced architectures and approaches like EfficientNet and SinGAN further improve the perceptive and generative limits of visual systems.

3D is at present one of the leading research areas in the CV. This year, we saw several interesting research papers aiming at reconstructing our 3D world from its 2D projections. The Google Research team acquainted a novel methodology with creating depth maps of entire natural scenes. The Facebook AI team recommended a fascinating solution for 3D object detection in point clouds.

The fame of unsupervised learning methods is developing. For instance, a research team from Stanford University presented a promising Local Aggregation way to deal with object detection and recognition with unsupervised learning. In another extraordinary paper, selected for the ICCV 2019 Best Paper Award, unsupervised learning was utilized to figure correspondences across 3D shapes.


Consumer-Centric ML and AI

As accessibility increases, the number of consumer-facing devices utilizing AI and Machine Learning will follow. Digital assistants and chatbots have gotten a staple in our day by day lives, redefining customer service and in-home internet connectivity. Products that incorporate Amazon’s Alexa or Google’s Assistant will multiply and smart speakers will keep on getting a charge out of a business blast as customers stay faithful to their digital partners.

In the retail space, an initial rollout of in-store frictionless shopping will start to reclassify the business. Incorporated AI will have the option to train computers to recognize a product’s location and the things the consumer put in their shopping basket. We may likewise observe the utilization of augmented reality in physical spaces that will guide customers through the store. Since AI and computer vision innovation can flawlessly distinguish and charge for a customer’s purchase while he or she shops, retail will progress to a customer experience liberated from friction points like checkout counters and make an undisturbed retail reality. The technology for frictionless shopping won’t be prepared for mass rollout in 2020, yet hope to see improvement in preliminary areas.