Oracle Unveils AI Tools for Cloud CX

IndustryTrends

Oracle AI for CX includes both traditional and generative AI capabilities to enhance operational efficiency across marketing, sales, and service teams.

Features like predictive lead and account scoring help in identifying the most likely leads and accounts to engage and convert.

The AI tools offer personalized recommendations, optimize email subject lines, and send times for better customer engagement.

Oracle Digital Assistant uses AI and natural language understanding to engage customers personally and provide teams with actionable insights.

 Recent additions include Assisted Answer Generation for service agents, Assisted Scheduling for field service, and Opportunity Identification for B2B deals.

Join our WhatsApp Channel to get the latest news, exclusives and videos on WhatsApp

                                                                                                       _____________                                             

Disclaimer: Analytics Insight does not provide financial advice or guidance on cryptocurrencies and stocks. Also note that the cryptocurrencies mentioned/listed on the website could potentially be scams, i.e. designed to induce you to invest financial resources that may be lost forever and not be recoverable once investments are made. This article is provided for informational purposes and does not constitute investment advice. You are responsible for conducting your own research (DYOR) before making any investments. Read more about the financial risks involved here.

Read More Stories