ESTA: EastWest's AI Edge in Digital Banking

IndustryTrends

ESTA on Messenger: EastWest's chatbot ESTA is now on Facebook Messenger.

Reduced Live Chats: ChatGPT integration cuts live customer chats by 75%.

Text Transactions: ESTA will soon enable transactions via text commands.

ESTA for Employees: A new ESTA version aids EastWest employees on Teams. 

Enhanced Security: ESTA provides instant account security features.

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